Frequently Asked Questions
Yes. Cold Rush Air Conditioning holds a NSW Contractor Licence (No. 335138C) and an Australian Refrigeration Council Refrigerant Trading Authorisation (RTA No. AU49365). We also carry public liability insurance, so you can feel confident your job is in safe hands.
We service and repair all major brands, so whatever system you have, we can help. For new installations, we primarily install Daikin, a premium brand chosen by us and our customers alike for its quality, reliability, strong warranty and well-earned reputation. We also install other leading brands, including ActronAir, Mitsubishi, Samsung and General (formerly Fujitsu). Have a particular brand in mind? Just let us know.
We’re based in the Hawkesbury and provide servicing and repairs across the Hawkesbury, the Hills District, Hornsby Shire and Western Sydney. For new installations, we travel Sydney-wide. Think you might be out of reach? Think again! Give us a call, and we’ll let you know.
Please allow two business days for us to submit our quote to you. You will receive our quotes via email so please provide us with an email address to an inbox you check regularly. If you have any trouble receiving or viewing our quotes please contact us by phone or email us at service@coldrushair.com.au.
We accept card payments (via Square) for invoices of $1,000.00 or less, including GST. For invoices over $1,000, payment is required by bank transfer (EFT) or cash, with our account details provided on your invoice. No surcharge applies to card payments. For full details, please refer to our Terms and Conditions, or contact us by phone or email at service@coldrushair.com.au.
Every installation is different, so the time required depends on your space and the system being installed. We’ll confirm this at your site inspection. We are committed to top quality work and never cut corners to rush the job.
How soon we can start depends on the season. When the weather is mild we can often book you in sooner. During the hotter or colder months we get busier, and in the lead-up to the holiday season (November – January) we can be booked out two weeks or more in advance. Planning ahead? Book early to secure your spot!
Yes, we’ll need a responsible adult (18 or over) on site to give us access. This can be the owner, a tenant or another authorised adult, or keys can be arranged through your property manager. We will not enter a property where children have been left without an adult.
To help us get the job done quickly and safely, please make sure we have clear access to both the indoor and outdoor units:
- Gates leading to the outdoor unit are unlocked
- Roof access is arranged if the outdoor unit is on a roof.
- The ceiling or roof space access hatch is clear.
- Furniture and personal belongings are moved away from the work area. Our team is happy to help if we can, and moving your own belongings is the best way to keep everything safe.
- Pets are secured in another area. We love animals (Cameron has two cattle dogs!) and we may even ask for a pat. While we work, keeping your pets away keeps everyone safe.
Our technicians are great, but we’re not Spider-Man! Clear, safe access means we can get straight to work. Please double-check that someone will be home and the units are accessible before your appointment, as a call-out fee may apply if we’re unable to have safe and easy access.
Yes to both! Some jobs, especially installations, can create a bit of a mess. Sometimes things need to get a little worse before they get better! Our team protects your home with drop sheets while we work, and when the job is done, we vacuum, wipe down and tidy up, with the goal of making it look like we were never there.
If we’re replacing your system, removal of the old unit is included in your quote, along with any old parts and materials. Any remaining refrigerant is safely recovered, and old equipment is disposed of responsibly and recycled where possible. We take all our rubbish with us and won’t use your bins unless you tell us it’s okay.
For residential customers, we recommend annual servicing as a standard. We highly recommend booking your maintenance service between peak seasons to ensure you’re prepared for summer and winter. Certain factors may require more frequent servicing:
- Operating your air conditioner throughout the day/night.
- Indoor pets (fur and dander buildup).
- Frequently opening windows and doors on breezy days (dust/dirt buildup).
- If your system is 10+ years old.
For our small commercial customers, we recommend servicing anywhere between two to 12 times per year, depending on space and use. We can tailor a maintenance plan to keep your air conditioning system(s) clean and efficient year-round, ensuring your staff and customers are happy and comfortable. We currently service a variety of small commercial sites, including:
- Office spaces
- Dance and fitness studios
- Childcare centres
- Places of worship
First, try a few quick checks. Make sure the remote has working batteries and is set to the right mode, and check your switchboard in case a circuit breaker has tripped. If the breaker trips again, leave it off and give us a call.
Still not working? Call us during business hours, and we’ll book a diagnostic visit. We’ll do our best to fit you in as soon as we can. We don’t offer an after-hours or emergency service, and we can’t guarantee same-day visits or fixes (some repairs need parts ordered in), but we’ll always keep you in the loop. Our tip: book your service before summer arrives, so your system is ready for that first heatwave!
